Check your broadband colour code!
Through the National Broadband Plan (NBP), the Government is committed to ensuring that every household and business in Ireland has access to high quality, high speed broadband of at least 30Mbps.
This is being achieved through a combination of commercial investment by the telecommunications sector and a State Intervention in those areas where the commercial operators are not providing a high speed broadband service.
To know what is happening in your area, check your broadband colour code by going to the High Speed Broadband Map at www.broadband.gov.ie and enter your Eircode or address.
This will tell you if your premises is in an AMBER, BLUE, or LIGHT BLUE area.
My home or business is in the AMBER area, what does this mean? You are part of the final phase of the National Broadband Plan procurement process to select one or more companies to build the high speed broadband network. In the meantime the broadband officer in your local county council may be able to advise on rural broadband providers in your area. They can be contacted at https://drcd.gov.ie/wp-content/uploads/List-of-Broadband-officers.pdf
My home or business is in the LIGHT BLUE area, what does this mean?
In April 2017, I signed a Commitment Agreement with Eir in relation to its plans to provide high speed broadband to 300,000 premises in rural areas, including your premises. The Eir commercial buildout will deliver high speed broadband by mid 2019. See www.fibrerollout.ie for the status of the build out in your area. Once this goes live you must then apply for a connection with one of the existing broadband providers.
My home or business is in the BLUE area, what does this mean?
This means that you have access to high speed broadband provided by at least one commercial operator. Depending on where you live, you may have a choice of operators offering you this service. Shop around for the best deal at www.bonkers.ie or www.switcher.ie
I am in a BLUE area and cannot get a minimum of a 30mbps service, what should I do?
First, check your speed
The best way to check speed is by directly connecting your computer/laptop to your wireless modem/ router.
- Connect with an ethernet cable (usually a yellow cable supplied with the modem).
- Switch off WiFi and shut down any programs that are downloading data.
- Google ‘speedtest’. Your service provider may have a speedtest widget on their website or you can select an independent.
- Pick a server in Ireland (using a server in the UK or beyond will affect the result).
Second, check other operators
Third, Report to the Department of Communications
If you have exhausted this avenue, please contact the Department at email@example.com Please provide them with details of your query, the operator(s) you have contacted and your Eircode. Please also provide permission for them to pass your details to any relevant operator(s) in the course of our investigation into your issue.
How can I improve my broadband speed with existing service?
There are a number of ways to get the best from your existing broadband service
Interference from other devices
- If you are using wireless to make a connection then other wireless devices may interfere. DECT phones (wireless handsets for fixed lines) and baby monitors can cause a lot of interference. Other wireless devices like TV senders (Chromecast and Apple TV) may also interfere.
- Move baby monitors, DECT phones, etc. away from your wireless modem to improve the signal. Check with your service provider as to how to change the WiFi channels to get a better signal.
Position of your wireless modem
- The position of your wireless modem can affect the wireless performance. If the wireless modem is against a wall, beside a large metal object like a radiator or beside a mirror, the wireless signals can be affected. In older houses the thicker walls will interfere and in newer houses the foil backed plasterboard will also interfere.
Distance from your devices
- The distance of your device from the wireless modem will affect the quality of the signal. The limit for good WiFi is about 30m when unobstructed by walls, etc.
Extending WiFi coverage
- Wireless coverage can be extended/improved by using ‘Powerline adapters’. These adapters plug into the sockets in your house and extend the WiFi coverage into hard to reach areas.
- Make sure that your computer gets regular updates to keep the operating system up to date.
Clearing the cache
- Clear the browser cache on a regular basis by deleting cookies. Your computer stores all kinds of information when you visit a web page. This is to make it easier to reload next time you visit page or website. But when the cache is full it slows down.
- There are many programs available that will clean your computer and search for Spyware and other unwanted software.
Keep your browser up to date
- Keep your browser up to date with the latest version or change to a newer one.
Streaming and peer to peer traffic
- You may have peer to peer traffic running in the background. This will slow down the performance of your computer and use up bandwidth. Disable or delete such programs.